| About Step 1 Management Services ... |
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| Step 1 Management Services is a firm dedicated to providing essential management training and leadership development services. Step 1’s unique approach blends traditional management consulting services with a healthy dose of pragmatic and real-world experience to help clients achieve their full management potential, from entry-level managers through to the senior executive team. |
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| The cornerstone of Step 1 is helping organizations to establish management practices that help both the individual and the organization achieve its full potential. |
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| Step 1 Management Team: |
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Jeff Canter
President
Jeff Canter is Founder and President of Step 1 Management Services, LLC. A management professional with more than 25 years of experience, Jeff has worked with management executives in the manufacturing, technology, financial services, hospitality and telecommunications industries. As a result of his experiences working across a wide spectrum of industries and firms of varying sizes, Jeff has developed universal best-practices in the critical management areas of leadership development, talent development, performance management and strategic planning. Jeff applies pragmatic, real-world experience to help clients understand the importance of leadership development and to successfully implement essential training and leadership development programs. |
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| "It is said that there is no better teacher than experience. While I agree with that statement in principle, not every business situation is well served by the burden of time that on-the-job training demands. Yet there often seems to be no other way for talented new leaders (or potential leaders) to learn the skills they need to be successful. Baptismal fires can be needlessly stressful and expensive where new managers are concerned, especially when you consider that it doesn't have to be that way. Companies must invest in the growth and professional development of their future leaders -- not just for subject matter skills but for management 'best practices' as a disciplined approach. This must go far beyond the generalized material taught at the college level to include realistic, pragmatic lessons in how to handle the daily challenges new leaders will face." |
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Julia Grimes
Director, Public Sector Services Practice
Retired Colonel Julia Grimes brings Step 1’s specialized management and training services to law enforcement, public safety and government agencies at the local, state and federal levels. Prior to joining Step 1, Col. Grimes served twenty four years with the Alaska State Troopers. A graduate of the Federal Bureau of Investigation’s National Academy and the National Executive Institute in Quantico, Virginia, Grimes was the first female trooper in Alaska to be promoted to captain, and later became the first female trooper to be promoted to Colonel and assigned as the Director of the Alaska State Troopers. Retired Col. Grimes is a lifetime member of the Women Police of Alaska (WPA), as well as a member of the National Association of Women Law Enforcement Executives (NAWLEE), and the International Association of Chiefs of Police (IACP). |
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“With a significantly elevated consequence of error as compared to their private sector counterparts, public officials –
particularly law enforcement and public safety officials – must focus much of their time and efforts on how best to deliver
critical services with professionalism, competence and accountability. With such a premium placed on efforts to ensure effective service to the public, training focused on leadership development represents a challenge to already stretched resources and can fall to a lower priority. Ultimately, it is to the detriment of the organization’s mission if leadership development is not part of their strategy for long term success. I look forward to the opportunity to fill this training gap with the goal of developing stronger leaders and enhancing overall operational performance.” |
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Walter Pietschmann
Director, Non-Profit and Faith-Based Services Practice
Walter Pietschmann is the director of Step 1’s non-profit and faith-based services practice, and is responsible for extending the reach of the company’s specialized leadership development and management training services to these important sectors.
An ordained minister, currently serving as Pastor to the Leetsdale Presbyterian Church, Walt has held numerous leadership positions with Pittsburgh churches and faith-based organizations, including the Hospice Care of Pittsburgh, Wilkinsburg Community Ministry and the Small Church Network. He earned his Master of Divinity from the Pittsburgh Theological Seminary, a Master of Science in Organizational Leadership from Geneva College, and is pursuing a Doctor of Ministry from the Pittsburgh Theological Seminary. |
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“I believe that leaders of faith-based and charity-based organizations have a unique opportunity to become better leaders
by better managing their senior staff, front-line employees, congregations and the legions of volunteers that all share the same calling and passion – but need a strong and effective leader to successfully guide them to their destination.
I know many non-profit directors and religious leaders do not view themselves as business managers.
But, most of the successful ones have learned to embrace fundamental business management practices as part
of their successful operations. I’m looking forward to building this specialized practice within Step 1 and broadening
our outreach to these underserved groups.” |
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